Privacy Policy
Last updated: July 5, 2026
This Privacy Policy describes how Clutter Cleaners (“we,” “us,” or “our”), a junk removal business located in Owensboro, Kentucky and serving the Owensboro, KY and Evansville, IN areas, collects, uses, and shares information about you when you visit our website at clutter-cleaners.com, interact with our AI chat assistant (“Clara”), request a quote, schedule a service, or otherwise communicate with us. We are committed to protecting your privacy and handling your information responsibly. By using our website and services, you agree to the practices described in this policy.
Information We Collect
We collect the following types of information:
Information you provide directly: When you request a quote, book an appointment, fill out a contact form, or chat with our AI assistant, we collect your name, phone number, email address, the service address of the property, and details about the items you need removed. If you send us photos of items for a quote, we collect those images.
Chat and communication content: We collect the messages you exchange with our AI assistant and any communications you send us by phone, text message, or email.
Information collected automatically: When you visit our website, we automatically collect certain technical information such as your IP address, browser type, device information, pages visited, and how you interact with our site. We collect this using cookies and similar technologies (see “Cookies and Analytics” below).
How We Use Your Information
We use the information we collect to:
Provide you with an accurate quote for our junk removal services.
Schedule your appointment and perform the requested service at your address.
Send you appointment confirmations, reminders, and service-related updates by text message, email, or phone.
Respond to your questions, requests, and customer service inquiries.
Operate, maintain, analyze, and improve our website, chat assistant, and services.
Comply with applicable laws and protect the rights, safety, and property of Clutter Cleaners and others.
How We Share Your Information
We do not sell your personal information, and we do not rent or share it with third parties for their own marketing purposes. We share information only with the trusted service providers that help us operate our website and deliver our services, and only to the extent needed for them to perform their functions on our behalf. These include:
OpenAI — powers our AI chat assistant. The messages you send in the chat are processed to generate responses and quotes.
Twilio — sends appointment confirmations and service-related text messages (SMS) to you and to our team.
Google — we use Google Calendar to schedule and manage appointments, and Google Analytics and Google Ads to understand and measure website traffic and advertising.
Hosting and infrastructure providers — we use reputable hosting providers to run our website and securely store data.
We may also disclose your information if required to do so by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others, or to investigate fraud.
Text Messaging (SMS) Consent
By providing your phone number and requesting a quote or booking a service, you consent to receive text messages from Clutter Cleaners related to your quote and appointment, such as confirmations, reminders, and follow-up messages. Message and data rates may apply. Message frequency varies. You can opt out at any time by replying STOP to any text message, or reply HELP for assistance. We do not share your mobile opt-in consent or phone number with any third party for their own marketing purposes.
Cookies and Analytics
Our website uses cookies and similar technologies, including Google Analytics and Google Ads, to understand how visitors use our site, measure the performance of our advertising, and improve your experience. You can control or disable cookies through your browser settings, though some parts of the site may not function properly without them. To learn more about how Google uses data, visit Google’s privacy and terms page.
Data Retention and Security
We retain your personal information only for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security. Any transmission of information is at your own risk.
Your Choices and Rights
You may request to access, correct, or delete the personal information we hold about you by contacting us at support@clutter-cleaners.com or 270-702-1556. You may opt out of text messages by replying STOP, and you may opt out of marketing emails using the unsubscribe link where provided. Depending on where you live, you may have additional rights under applicable state privacy laws; to exercise any such rights, please contact us using the details below.
Children’s Privacy
Our website and services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Clutter Cleaners
Owensboro, KY
Phone: 270-702-1556
Email: support@clutter-cleaners.com